Intro
Background
BMW Service Center Dubai operated by AGMC is one of the biggest centers in the region to provide maintenance services for BMW car owners, and our goal was to provide a solution to assist in increasing workshop and car tracking services efficiency for a better services for their customers.
Intro
Goals
Discovery
Features Definition
This innovative solution utilizes an Artificial Intelligence camera from pulses.ai. As the first of its kind in the market, we had limited competition to reference. Therefore, we focused on gaining a thorough understanding of the solution's development process and discovered the following features through meetings with our stakeholders, following best practices.
Hypothesis
We identified the following key Hypotheses based on our alignment with BMW stakeholders and operational users that we consider vital to highlight for solving when they start using the dashboard.
A clear timeline of the car history across different stages of its service would quickly help the workshop team take proactive decisions

Overall statistics per Workshop would provide a better idea of its current capacity, and performance and help the workshop managers make proactive decisions to avoid maintenance and delivery delays.

While tracking the service center, workshop, and car statistics, dynamic KPI settings will help the managers and operational team set targets and define their plans for example staff availability leading to better service time and increased efficiency targets.

The solution
Prototype & live solution
The design process went through multiple iterations and a feedback cycle and the following design represents the outcome of those activities.
Results
20%+
Increase in BMW service center efficiency
Embowed by physical ai powered cameras by Pulses.ai installed across BMW service center from the entry gate to the exit gate and all locations and features proposed in the product design phase hypothesis were confirmed to be valid.






