Seha “Health” App - POC - Case Studies by Mina Awadallah

Seha “Health” App - POC

An app design proposal for Seha Abu Dhabi Health Services to tackle booking medical appointments, keep an updated health records and identify patient allergies and diet system

Lead product designer

MVP - POC

SEO, Growth, Engineering

Mina Awadallah / Projects

Seha “Health” App - POC

An app design proposal for Seha Abu Dhabi Health Services to tackle booking medical appointments, keep an updated health records and identify patient allergies and diet system

Lead product designer

MVP - POC

SEO, Growth, Engineering

Mina Awadallah / Projects

Seha “Health” App - POC

An app design proposal for Seha Abu Dhabi Health Services to tackle booking medical appointments, keep an updated health records and identify patient allergies and diet system

Lead product designer

MVP - POC

SEO, Growth, Engineering

Intro

Background

An app design proposal for Seha Abu Dhabi Health Services to tackle booking medical appointments, keep an updated health records and identify patient allergies and diet system.

Multiple back-to-back meetings with the stakeholders were important:

To gain an understanding of the business requirements for features requires more clarity or discussing specific flows.
Showcasing rough sketches on a day-to-day basis discussing experience direction, implementation limitations and where we can improve the journey for patients while trying to create a new booking to be the easiest way possible.

Intro

Background

An app design proposal for Seha Abu Dhabi Health Services to tackle booking medical appointments, keep an updated health records and identify patient allergies and diet system.

Multiple back-to-back meetings with the stakeholders were important:

To gain an understanding of the business requirements for features requires more clarity or discussing specific flows.
Showcasing rough sketches on a day-to-day basis discussing experience direction, implementation limitations and where we can improve the journey for patients while trying to create a new booking to be the easiest way possible.

Intro

Background

An app design proposal for Seha Abu Dhabi Health Services to tackle booking medical appointments, keep an updated health records and identify patient allergies and diet system.

Multiple back-to-back meetings with the stakeholders were important:

To gain an understanding of the business requirements for features requires more clarity or discussing specific flows.
Showcasing rough sketches on a day-to-day basis discussing experience direction, implementation limitations and where we can improve the journey for patients while trying to create a new booking to be the easiest way possible.

Discovery

Design Process

Discovery

Design Process

Discovery

Design Process

Discovery

Key activities

Discovery

Key activities

Discovery

Key activities

Discovery

Hypothesis

User can track from the top-level navigation menu item “Home”, their Medical reports that were just issued from their health provider, current health conditions based on last visits and their current medication, their lab results, and more.
Facilitate their visits to seha institutes and avoid a lot of paperwork while having such information synced to seha serves.
A fast and easy way for users to book an appointment.
News tap to help users discover health tips and recommendations like vaccine announcements for the season or other important alerts.

Hypothesis “ Transparency, Accuracy, Empowerment “

Quick Access to medical records Increase user interaction time with the app by browsing their medical record.An easy method to identify available reports, recall medications, etc, bring transparency to the user and direct access. Progressive disclosure of required information would mean users only do more cognitive load for new required/available data when they are asked to. When being asked about their health conditions they can quickly use the app to show their current status removing the factor of guessing and uncertainty.

Hypothesis

Enabling the user to define their appointment criteria from the beginning, would mean more accessible times and suitable dates for the users, unlike other apps which would recommend a physician based on background criteria.
Discovery, discovery, discovery … In the suggested journey we made sure it’s an easy journey for the user to discover the facility and physician they are looking for to attend to their health needs while staying to the concept of being modular where they can adjust their selection any time during the journey without going back and to start from scratch.

Discovery

Moodboard

Moodboard was an exciting activity conducted over the course of two days, The activity included:Grasp an overview of how booking work, identify key touch points in the user journey and required information to complete a successful booking Discovery of competitors experiences to measure and understand user patterns

Discovery

Moodboard

Discovery

Moodboard

Discovery

Sketches

Sketching on paper during quick meetings sales director and in my own time led to multiple results:

The appointment process would allow filtering booking either by facility or appointment type.
Suggested a focus on highlighting sooner dates, allow the user to change the facility and the selected Physician anytime during the journey before booking is complete without having to start from scratch.
User Medical Record “ My profile “ would be a modular concept that pushes the most important information to the user that requires an action first it can be a notification or a suggestion to fill in missing information such as measurements or medications.

Discovery

Sketches

Sketching on paper during quick meetings sales director and in my own time led to multiple results:

The appointment process would allow filtering booking either by facility or appointment type.
Suggested a focus on highlighting sooner dates, allow the user to change the facility and the selected Physician anytime during the journey before booking is complete without having to start from scratch.
User Medical Record “ My profile “ would be a modular concept that pushes the most important information to the user that requires an action first it can be a notification or a suggestion to fill in missing information such as measurements or medications.

Discovery

Sketches

Sketching on paper during quick meetings sales director and in my own time led to multiple results:

The appointment process would allow filtering booking either by facility or appointment type.
Suggested a focus on highlighting sooner dates, allow the user to change the facility and the selected Physician anytime during the journey before booking is complete without having to start from scratch.
User Medical Record “ My profile “ would be a modular concept that pushes the most important information to the user that requires an action first it can be a notification or a suggestion to fill in missing information such as measurements or medications.

Proposed Experience

An approach to emphasis on user-centered design to track health, medical profile and a fast way to book appointments was a very clear direction, we suggested two different UX/UI concepts with different navigational points.

Next Let’s have a look at some of the components followed by Complete UI